Contact Us

If you have any questions regarding Track Spark please get in touch by emailing hello@trackspark.com
or by using the contact form below. We aim to respond to all enquiries within 24 hours.




Terms & Conditions

Introduction

Track Spark are a subscription based business providing a monthly downloadable file containing digital audio recordings, tutorials, music production software and related products.

Licence Agreement

Track Spark products are sold as royalty free meaning that they are not sold to you but licensed to you. Track Spark is the entitled licensee or the owner of the purchased product. By purchasing a Track Spark product you are granted the right to incorporate it into a music production, TV programme, film, website or any other media production without having to pay any extra license fees or royalties to Track Spark or any of its third parties.

Usage & Copyright

As Track Spark owns the copyright, re-selling, leasing, copying or distribution in any form of Track Spark’s products, other than listed in the ‘license agreement’, is strictly prohibited. This covers file sharing websites, webforms, file hosting websites & computer networks. Track Spark’s products must not be distributed in their original or sold in a competitive manner to Track Spark’s business, which is described in the introduction. All other items on the website are licensed to Track Spark including materials, source code, audio demos, artwork, graphics, text & logos and are protected by copyright and intellectual property laws.

Security & Registration

You are able to view the Track Spark website without subscribing, but to subscribe to our products you need to provide some information, including a unique user name, password & valid email address. Once these are provided they will be kept on Track Spark’s files. Please see the section on ‘privacy policy’ to understand how this information will be used. .

Privacy Policy

Track Spark needs to store your personal information in order to provide you with the services you have purchased. Your information will be used by Track Spark and where relevant, its service providers, to allow for the continued monthly delivery of your subscription service. SendOwl provide the software necessary for the subscription service to be delivered to you. SendOwl collects buyers information relating to any transactions recorded by them or returned by the payment gateway. SendOwl do not record buyer card or bank details. See SendOwl’s full privacy policy here: https://www.sendowl.com/privacy

Payment & downloading products

Payment will be taken on behalf of Track Spark by PayPal or directly from your bank account. All prices are inclusive of UK taxes and will be occasionally subject to change. When you subscribe you will be taken through the payment process and you’ll be led to your account with a unique url provided by SendOwl to download your first subscription. You will have 3 attempts to download the goody bag.

Disclaimer & Waiver

Track Spark will not be held responsible for any losses, claims, judgements, court costs or legal fees that might occur out of breach of our terms and conditions. By entering these terms and conditions you agree not to sue or attempt to recover any damages from Track Spark and any affiliated companies or staff as a result of its decision to terminate or suspend this agreement. Track Spark will take all reasonable steps to ensure that the website is free from viruses, malware, spyware, Trojans, damaging software, data theft or any unauthorised malicious activity. Track Spark is unable to make any guarantees on this subject and cannot be held liable for any subsequent loss.

Delivery Policy & Refunds

When you have subscribed and made your first payment you’ll be led to your account with a unique url provided by SendOwl to download your first subscription. You will have 3 attempts to download and the link will expire after 24 hours. If you should encounter any difficulties please contact us at hello@trackspark.com and we will do all we can to solve any issues.
All products purchased from Track Spark are non-refundable.

Cancellations

You can cancel your subscription at anytime. Once you have cancelled you will no longer have access to download the monthly digital goody bags.